Q1. Consider the following statements regarding Citizens' Charters in India: 1. The Action Plan for Effective and Responsive Government was adopted at a Chief Ministers' Conference held on 24 May 1997. 2. Citizens' Charters were required to include standards of service, time limits and avenues of grievance redress. 3. The 1997 decision restricted Citizens' Charters only to Central Government departments and excluded State Governments. Which of the statements given above are correct?
Explanation
Statements 1 and 2 are correct: DARPG records the 24 May 1997 conference and the required service standards, time limits and grievance-redress provisions. Statement 3 is incorrect because the decision covered both Central and State Governments.
