MCQ
Consumer Protection MCQ - Practice Questions with Answers
Solve 1 Consumer Protection questions for RAS/RPSC preparation.
Practice questions
Q1Consider the following statements regarding the CCPA order against SpiceJet: 1. The Central Consumer Protection Authority imposed a penalty of Rs 1 lakh on SpiceJet for deceptive design practices on its flight-booking platform. 2. The dark patterns identified by the authority included Forced Action, Interface Interference and Trick Question. Which of the statements given above is/are correct?
Explanation
The CCPA imposed a penalty of Rs 1,00,000 on SpiceJet for dark patterns on its flight-booking platform, where consumers were auto-enrolled in the Spice Club loyalty programme through a pre-ticked checkbox. The identified dark patterns were Forced Action, Interface Interference and Trick Question, held to violate Rule 4(9) of the Consumer Protection (E-commerce) Rules, 2020, which requires consent through clear and affirmative action. Hence both statements are correct.
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