Ministry of Civil Aviation Launches 24x7 Passenger Assistance Control Room (PACR)
Civil Aviation Ministry established a 24x7 PACR to accelerate aviation passenger grievance redressal; it integrates MoCA, DGCA, AAI, airlines and other stakeholders.
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Key Points for RAS
- Ministry of Civil Aviation established the Passenger Assistance Control Room (PACR), a 24x7 integrated control centre for aviation passenger grievances.
- It integrates officials from MoCA, DGCA, AAI, airline operators and other key stakeholders, and connects with the AirSewa platform.
- It prioritises complaints on flight delays, cancellations, baggage issues, refunds and passenger assistance.
- DGCA data reported 1,526.35 lakh domestic passengers during January-November 2025.
- Its objective is to accelerate grievance redressal and improve the overall travel experience.
The Ministry of Civil Aviation established the Passenger Assistance Control Room (PACR), a permanent 24x7 integrated control centre to accelerate aviation-related passenger grievance redressal in real time. The facility brings together officials from the Ministry of Civil Aviation, Directorate General of Civil Aviation (DGCA), Airports Authority of India (AAI), airline operators, and other key stakeholders.
PACR connects with the AirSewa digital platform and existing channels to support coordinated grievance handling. It prioritises complaints related to flight delays, cancellations, baggage issues, refunds, and passenger assistance. DGCA data reported 1,526.35 lakh domestic passengers during January-November 2025. The control room aims to accelerate grievance redressal and improve the overall travel experience.
Frequently Asked Questions
1 What is the **Ministry of Civil Aviation Launches 24x7 Passenger Assistance Control Room (PACR)** and why was it introduced?
The Ministry of Civil Aviation launched the Passenger Assistance Control Room (PACR), a 24x7 integrated control centre to resolve aviation-related passenger grievances in real time. The facility integrates officials from the Directorate General of Civil Aviation (DGCA), Airports Authority of India (AAI), Bureau of Civil Aviation Security (BCAS), an
2 What are the key provisions of the **Ministry of Civil Aviation Launches 24x7 Passenger Assistance Control Room (PACR)**?
Ministry of Civil Aviation launched the Passenger Assistance Control Room (PACR) — a 24x7 integrated control centre for aviation passenger grievances. Integrates officials from DGCA, AAI, BCAS, and major airlines; connects with AirSewa platform. Handles complaints on flight delays, cancellations, baggage issues, refund disputes, and accessibility concerns.
3 Which earlier law or scheme does **Ministry of Civil Aviation Launches 24x7 Passenger Assistance Control Room (PACR)** replace?
Ministry of Civil Aviation Launches 24x7 Passenger Assistance Control Room (PACR) replaces earlier legislation/scheme. Handles complaints on flight delays, cancellations, baggage issues, refund disputes, and accessibility concerns.
4 Which ministry is responsible for implementing **Ministry of Civil Aviation Launches 24x7 Passenger Assistance Control Room (PACR)**?
Ministry of Civil Aviation launched the Passenger Assistance Control Room is responsible. India's aviation sector carried over 16.3 crore domestic passengers in first 11 months of 2025.
5 What is the expected impact of **Ministry of Civil Aviation Launches 24x7 Passenger Assistance Control Room (PACR)** on India's development goals?
Aims to reduce grievance resolution time from 30 days to 72 hours.
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