Rajasthan Chief Minister Bhajanlal Sharma on 28 May 2026 carried out an unannounced inspection of the Rajasthan Sampark Helpline 181 call centre at the Government Secretariat in Jaipur to review on ground functioning of the state largest citizen grievance redressal system. During the visit the Chief Minister personally dialled three callers including Prince of Sikar, Puniram of Hanumangarh and Hemraj of Bharatpur listening to their grievances on irregular electricity supply, delays in land lease conversion under the Rajasthan Land Revenue Act and water supply issues under the Rajasthan Public Health Engineering Department. The Chief Minister issued on the spot instructions to district collectors, the Department of Energy and the Public Health Engineering Department for time bound disposal and assured callers of prompt and effective redressal. He reviewed the helplines operational procedures, complaint registration workflow and monitoring mechanisms, instructed officials to periodically gather staff feedback, encourage high performers and ensure robust monitoring of grievance redressal processes. The Rajasthan Sampark portal, which integrates the toll free 181 helpline, web and mobile complaint registration, was established under the Rajasthan Public Grievances Act 2018 and is operated by the Department of Information Technology and Communication. The Chief Minister directed escalation of pending complaints to district nodal officers, integration with the Rajasthan Sampark Centralised Dashboard, and stronger linkages with the Rajasthan Public Grievance Redressal Mechanism for time bound disposal. The exercise is part of the Bhajanlal Sharma government Sushasan Samvad initiative aimed at delivering responsive, transparent and citizen centric governance under Viksit Rajasthan 2047 vision.