106. Rajasthan: E-Governance Initiatives

CORE Key Points at a Glance

1. 1

   Rajasthan's E-Governance Apex Body

   • DOIT&C (Department of Information Technology and Communication) is the apex body
   • Oversees State Data Centre, RSWAN (Rajasthan State Wide Area Network)
   • Manages e-Mitra kiosk network and all digital citizen services
2. 2

   Jan Aadhaar — Rajasthan's Digital Identity Platform

   • Enrolled 97%+ of state's projected population (~7.5 crore individuals, 2.2 crore families)
   • Integrates 175+ welfare schemes; ₹78,300 crore in DBT facilitated
   • Issues 10-digit family identity number with a woman above 18 as mandated family head
3. 3

   e-Mitra — Citizen Service Delivery Network

   • 75,000+ e-Mitra kiosks across Rajasthan (CSC/kiosk-based model)
   • Provides 500+ G2C (Government-to-Citizen) services
   • Services include Aadhaar, Jan Aadhaar updates, domicile/caste certificates, utility bill payments, social pension applications
4. 4

   Rajasthan Sampark — Grievance Redressal

   • Helpline 181 — state's integrated grievance redressal portal and call centre
   • 2 crore+ complaints handled annually
   • Linked to Jan Aadhaar for identity verification
5. 5

   Jan Soochna Portal — Proactive Transparency

   • Launched 2019 at jansoochna.rajasthan.gov.in
   • Provides proactive information disclosure on 100+ government schemes across 45+ departments
   • Beneficiary lists, payment records, mining leases publicly accessible without RTI
   • Internationally recognised transparency innovation (UNDP, OGP cited)
6. 6

   RSWAN — State Network Backbone

   • Connects all government offices from state secretariat to block level
   • Enables government intranet, video conferencing, e-office, secure data transmission
   • Backbone for welfare scheme management and Jan Aadhaar authentication
7. 7

   Rajasthan IT Policy 2022

   • Targets IT/ITES employment of 2 lakh persons and IT exports of ₹20,000 crore by 2027
   • Digital infrastructure investment target: ₹10,000 crore
   • Goal: make Rajasthan a top-5 IT state by 2027
   • Supported by IT Park development in Jaipur, Jodhpur, Udaipur
8. 8

   e-Dharti and DILRMP — Land Records Digitization

   • Rajasthan digitized land records under DILRMP (Digital India Land Records Modernization Programme)
   • Online nakal (certified copy) of Jamabandi (land ownership record) available at e-Mitra kiosks
   • Reduces farmer dependency on Patwari for routine land record queries
9. 9

   Raj e-Sign — Electronic Signature Gateway

   • Enables legal electronic signing of government documents
   • Covers citizen certificates, property registrations, and scheme benefits delivery
   • Reduces paper-based bottlenecks in service delivery
10. 10

    CM Dashboard / Raj DISHA

    • Raj DISHA = Digital Information System for Holistic Administration
    • Provides district-wise real-time scheme performance data to CM and senior officers
    • Uses GIS mapping for infrastructure monitoring
11. 11

    Rajasthan Smart City — Jaipur ICCC

    • Integrated Command and Control Centre (ICCC) monitors 7 city services from a single room
    • Services covered: traffic, solid waste, water, power, weather, CCTV surveillance, public safety
    • Recognised as one of India's most advanced urban ICCCs
12. 12

    DigiRaj Initiative — Mobile-First Service Delivery

    • Aggregates Jan Aadhaar-linked services on a single mobile platform
    • Covers pension status, ration card status, scholarship applications
    • Targets mobile-first service delivery for citizens