Published: 28 December 2025Governance
Ministry of Civil Aviation Launches 24x7 Passenger Assistance Control Room (PACR)
The Ministry of Civil Aviation launched the Passenger Assistance Control Room (PACR), a 24x7 integrated control centre to resolve aviation-related passenger grievances in real time. The facility integrates officials from the Directorate General of Civil Aviation (DGCA), Airports Authority of India (AAI), Bureau of Civil Aviation Security (BCAS), and major airlines.
PACR connects with the AirSewa digital platform and existing helpline numbers to provide a single-window resolution system. It can handle complaints related to flight delays, cancellations, baggage issues, refund disputes, and accessibility concerns. India's aviation sector carried over 16.3 crore domestic passengers in the first 11 months of 2025. The control room aims to reduce grievance resolution time from 30 days to 72 hours.
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Practice MCQ from this story
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Linked questionMedium
DGCA temporarily exempted IndiGo from which specific FDTL rules?
Explanation · Correct answer BDGCA granted IndiGo temporary exemption from night duty rules and leave-for-rest norms until Feb 10, 2026.
Frequently asked questions
What is the **Ministry of Civil Aviation Launches 24x7 Passenger Assistance Control Room (PACR)** and why was it introduced?
The Ministry of Civil Aviation launched the Passenger Assistance Control Room (PACR), a 24x7 integrated control centre to resolve aviation-related passenger grievances in real time. The facility integrates officials from the Directorate General of Civil Aviation (DGCA), Airports Authority of India (AAI), Bureau of Civil Aviation Security (BCAS), an
What are the key provisions of the **Ministry of Civil Aviation Launches 24x7 Passenger Assistance Control Room (PACR)**?
Ministry of Civil Aviation launched Passenger Assistance Control Room (PACR) — a 24x7 integrated centre for real-time aviation grievance resolution PACR integrates officials from DGCA, AAI, BCAS, and major airlines into a single-window system Connected with AirSewa digital platform; handles complaints on flight delays, cancellations, baggage, refunds, and accessibility
Which earlier law or scheme does **Ministry of Civil Aviation Launches 24x7 Passenger Assistance Control Room (PACR)** replace?
**Ministry of Civil Aviation Launches 24x7 Passenger Assistance Control Room (PACR)** replaces **earlier legislation/scheme**. Connected with AirSewa digital platform; handles complaints on flight delays, cancellations, baggage, refunds, and accessibility
Which ministry is responsible for implementing **Ministry of Civil Aviation Launches 24x7 Passenger Assistance Control Room (PACR)**?
**Ministry of Civil Aviation launched the Passenger Assistance Control Room** is responsible. India's aviation sector carried over 16.3 crore domestic passengers in first 11 months of 2025
What is the expected impact of **Ministry of Civil Aviation Launches 24x7 Passenger Assistance Control Room (PACR)** on India's development goals?
Aims to reduce grievance resolution time from 30 days to 72 hours
