Good Governance, Digital Transformation

Paper I

Unit 2

Reading Time 34 min read

1. Rajasthan's Right to Hearing Act 2012 was India's first such law, mandating that public authorities hear citizen grievances within fixed timelines.
2. Jan Soochna Portal (launched 2019) — India's first proactive disclosure platform — provides data from 100+ departments and 100+ schemes without requiring an RTI application.
3. Jan Aadhaar platform integrates 175+ schemes; ₹78,300+ crore transacted; 7+ crore beneficiaries registered as Rajasthan's single-family identity.
4. Direct Benefit Transfer (DBT) in 2024-25: ₹27,494.31 crore transferred to 5.71 crore beneficiaries across 99 State + 51 Central schemes; cumulative DBT stands at ₹3,14,385.88 crore.
5. E-Mitra single-window platform delivers 450+ government services through 55,000+ kiosks across all 50 districts; integrated with Paytm and m-Pesa.
6. Raj-Kaj (e-File) Portal: 9.8 lakh users, 56,500+ offices, 77 departments; 28.8 lakh+ electronic files created — moving state administration to paperless governance.
7. Rajasthan Guaranteed Delivery of Public Services (RGDPS) Act 2011 guarantees 277 notified services with defined timelines; non-compliance attracts penalties on erring officials.
8. Jansunwai (public hearing) system (Jan–Dec 2024): 2,41,088 total grievances received across all three tiers; 2,40,678 disposed — 99.8% disposal rate.
9. iStart Rajasthan startup ecosystem hosts 5,500+ registered startups; Rajasthan ranks among top 5 states in DPIIT Startup India State Rankings 2023.
10. Apna Khata (अपना खाता) portal digitised land records for all 33 districts; citizens can access Nakal (copy of record of rights) online within minutes.
11. Rural internet penetration in Rajasthan: ~38% — one of the key bottlenecks for last-mile digital service delivery, creating a digital divide.
12. Rajasthan IT Policy 2024 aims to attract ₹1 lakh crore in IT investments and generate 5 lakh employment opportunities by 2030.
13. Raj Sampark portal (rajsampark.rajasthan.gov.in) is the unified grievance redressal platform integrating multiple helplines including 181. / राज संपर्क पोर्टल — 181 हेल्पलाइन सहित एकीकृत शिकायत निवारण मंच। ---

CORE Key Points at a Glance

1
Rajasthan's Right to Hearing Act 2012 was India's first such law, mandating that public authorities hear citizen grievances within fixed timelines.
2
Jan Soochna Portal (launched 2019) — India's first proactive disclosure platform — provides data from 100+ departments and 100+ schemes without requiring an RTI application.
3
Jan Aadhaar platform integrates 175+ schemes; ₹78,300+ crore transacted; 7+ crore beneficiaries registered as Rajasthan's single-family identity.
4
Direct Benefit Transfer (DBT) in 2024-25: ₹27,494.31 crore transferred to 5.71 crore beneficiaries across 99 State + 51 Central schemes; cumulative DBT stands at ₹3,14,385.88 crore.
5
E-Mitra single-window platform delivers 450+ government services through 55,000+ kiosks across all 50 districts; integrated with Paytm and m-Pesa.
6
Raj-Kaj (e-File) Portal: 9.8 lakh users, 56,500+ offices, 77 departments; 28.8 lakh+ electronic files created — moving state administration to paperless governance.
7
Rajasthan Guaranteed Delivery of Public Services (RGDPS) Act 2011 guarantees 277 notified services with defined timelines; non-compliance attracts penalties on erring officials.
8
Jansunwai (public hearing) system (Jan–Dec 2024): 2,41,088 total grievances received across all three tiers; 2,40,678 disposed — 99.8% disposal rate.
9
iStart Rajasthan startup ecosystem hosts 5,500+ registered startups; Rajasthan ranks among top 5 states in DPIIT Startup India State Rankings 2023.
10
Apna Khata (अपना खाता) portal digitised land records for all 33 districts; citizens can access Nakal (copy of record of rights) online within minutes.
11
Rural internet penetration in Rajasthan: ~38% — one of the key bottlenecks for last-mile digital service delivery, creating a digital divide.
12
Rajasthan IT Policy 2024 aims to attract ₹1 lakh crore in IT investments and generate 5 lakh employment opportunities by 2030.
13
Raj Sampark portal (rajsampark.rajasthan.gov.in) is the unified grievance redressal platform integrating multiple helplines including 181. / राज संपर्क पोर्टल — 181 हेल्पलाइन सहित एकीकृत शिकायत निवारण मंच।

PREDICTED Predicted RAS Questions

Based on PYQ trends and 2026 syllabus analysis

1 5M What is the Jan Soochna Portal? Why is it considered a landmark in transparency governance? 5 marks · 50 words

Model Answer

Jan Soochna Portal (launched 2019) is India's first proactive disclosure platform, providing data from 100+ departments and 100+ schemes without requiring an RTI application. It preemptively discloses beneficiary lists, scheme eligibility, and government decisions — shifting the paradigm from reactive RTI to proactive transparency. It fulfils Section 4 of the RTI Act 2005's spirit of voluntary disclosure.

~50 words • 5 marks

Sign up free to read more

CORE Key Points at a Glance

PREDICTED Predicted RAS Questions